Louisville Mayor Greg Fischer announced Friday the city’s information hotline is now on Twitter for citizens to better interact with Metro Government.
Metro Call can be followed at the Twitter handle @LouMetro311.
Residents can now tweet their questions or concerns via the social networking site rather than having to call 311 to verbally report issues.
“MetroCall311 has served our city well for 24 years and it’s adapted from new technology – first from a phone-only service to email to live chat – and now with social media,” Fischer said in a news release. “Tens of thousands of citizens interact with MetroCall each year, so the service is valuable to our citizens.”
The phone service was first created in 1989 and was changed to MetroCall when the city and county governments merged in 2003. It allows residents to request a service, offer a suggestion, share an opinion, or register a complaint among other things..
Fischer’s office says the new Twitter handle will also allow citizens to compliment city workers and see what other residents are tweeting about, and even help answer public questions.